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  • Terms and Conditions
  • NOTHING STATED OR IMPLIED ON THIS PAGE WILL AFFECT YOUR STATUTORY RIGHTS For customer service and support contact us on info@ourberylcook.com. Pricing...

NOTHING STATED OR IMPLIED ON THIS PAGE WILL AFFECT YOUR STATUTORY RIGHTS

For customer service and support contact us on info@ourberylcook.com.

Pricing 

All goods offered for sale through our website are priced in Pounds Sterling (£).

VAT is not charged to or payable on orders taken from and delivered outside the EEC (European Economic Community).

Customs & import duties are not included. The customer is responsible for payment of any surcharges.

All online payments are processed through PayPal in Pounds Sterling (£).

Listed prices do not include postage and packing which will be charged as an additional cost on all orders where applicable. All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction will be cancelled.

Delivery 

All orders will normally be dispatched within 2 working days.

If any delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.

Please advice us if you do not receive your item(s) within 5 days of placing your order so that we can trace the parcel.

Returns (prints)

All orders are carefully checked before dispatch and packaged appropriately. They are sent out in the condition stated in the items description.

If a print is damaged in-transit, please notify us within 3 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced if appropriate at no charge, replacement prints will be the same print as originally purchased if we have it in stock or of a different print up to the same value as the original purchase.

Returns (merchandise) 

All orders are carefully checked before dispatch and packaged appropriately. They are sent out in the condition stated in the items description.

If the goods are damaged in-transit or faulty on arrival, please notify us within 3 days of receiving them. Keep all the packaging material; we will arrange to have the item returned at our expense. You will be given the option to have the product replaced if appropriate at no charge to you on a convenient date or to have a full refund. This does not affect your statutory rights.

Law and Jurisdiction 

The contract shall be deemed to be made in England. All Contracts made between Bijou Productions and the Customer shall be governed by the laws of England and any dispute arising therein shall be subject to the sole jurisdiction of the English courts.

© John Cook 2017. All rights reserved.
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